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Message Board > Citilink Airlines Cancellation Policy
Citilink Airlines Cancellation Policy
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Guest
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Nov 17, 2025
10:07 PM
The Citilink Airlines Cancellation Policy is designed to give passengers flexibility and clarity when adjusting their travel plans. Whether you need to cancel due to a schedule change, personal emergency, or simply a change in itinerary, Citilink provides multiple options to make the process smooth. Travelers can cancel their bookings online through the Citilink website, where the “Manage Booking” feature allows quick access to reservation details and cancellation steps. The mobile app offers similar convenience, enabling users to modify or cancel flights on the go.If online access is not available, passengers may cancel their tickets by visiting a Citilink ticket counter at the airport or contacting customer service. The support team can explain applicable fees, refund rules, and the best cancellation option for your fare type. Refunds depend on the class of ticket purchased. Flexible and higher-category fares usually qualify for refunds, while promotional fares may be non-refundable.Citilink also implements a 24-hour risk-free cancellation policy for eligible bookings, allowing passengers to cancel within the first 24 hours without penalty. However, Citilink’s no-show rules state that if a passenger misses a flight without canceling in advance, additional charges or loss of ticket value may apply.


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